FAQ's

Where are your products made? At our on-site factory in Hastings, a small city on the East Coast of the North Island of New Zealand. 

Do you offer international shipping? Yes. Shipping costs are applied at the checkout - if you live somewhere we don’t currently ship to, please get in touch and we can help you out.  

Who makes your products? We do! Every product is designed, formulated, manufactured, packaged & sent by Nicola, Adam and our small team in New Zealand. 

Can I buy a gift card? Absolutely - a gift card is the perfect option for those ‘hard to buy for’ loved ones. Find them right here.

Help - I need some product advice! Where do I go? We’d love to point you in the right direction. Get in touch here with your query and we’ll get back to you as soon as we can.

Are your products vegan? Some are. Check the individual product description for more information.

What sort of products can be refilled? All of our liquid products - find them right here.

I can’t visit the Refillery in Hastings - can I still refill & reuse my bottles?
Absolutely, in fact, some customers have been refilling the same Real World bottles for 6+ years now! Just grab a 5L container of your favourite liquid here (choose the one with the courier sticker) and top up your bottles at home as needed. When the container is empty, return it to use via courier so we can refill it then send it back to you. 

Do your products smell as good as they look? Yes they do! Our range smells beautiful naturally, thanks to a short list of ingredients that are 100% pure, nourishing and safe for your entire family.

Do you test on animals? No we don’t - although our family dog Buddy was the first to enjoy our new Pet Wash. He loves it!

I purchased something online but have now changed my mind - can I return it? Yes. If you’re happy to pay the shipping, we can exchange the item for you (provided it’s unopened, unused and sent back to us within 14 days).

What do I do if my product arrives damaged? Get in touch with us here,  we’ll help you out.

I want to stock Real World products in my retail store - how do I become a Real World stockist? Apply to become a stockist here. We’re currently taking applications from potential suppliers who share our values, so please get in touch and we’ll let you know if we’re a good fit. 

I’d love to offer Real World products at my lodge/restaurant/accommodation - how do I become a partner? We offer commercial rates to a select group of partners across NZ. Contact us here to learn more. 

My favourite Real World product doesn't seem to be available now, why not? We’ve recently launched a new range, and some of our original items have been replaced. See which ones have been replaced here (we think you’ll love the new editions just as much as the originals!).

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